Dog and Cat Shows Arden Grange in the News Links

Normal ordering Information and FAQ

When placing your order please make sure that you allow THREE working days for delivery. Please note that we do not deliver on either Saturday or Sunday. Below are our delivery guidelines.

 

ORDER DAY (BEFORE 11AM)	DELIVERY DAY
MONDAY	WEDNESDAY
TUESDAY	THURSDAY
WEDNESDAY	FRIDAY
THURSDAY	MONDAY
FRIDAY	TUESDAY

 

ORDER DAY (AFTER 11AM)	DELIVERY DAY
MONDAY	THURSDAY
TUESDAY	FRIDAY
WEDNESDAY	MONDAY
THURSDAY	TUESDAY
FRIDAY	WEDNESDAY

 

Frequently Asked Questions:

 

Q: What do I do if I have placed an order over the web and I would like to change it?

A: Once your order has been placed, unfortunately this cannot be changed. If you have any questions regarding our foods or your order, please phone the office on 01273 833390 before proceeding to the checkout.

 

Q: What do I do if I have run out of food and would like to fast track my order?

A: Due to the current courier company we use, Business Post, our orders can only be delivered on a working day. Regrettably we cannot upgrade any orders to a weekend or next day delivery.

 

Q: What is the delivery charge on my order?

A: All deliveries are charged at a flat rate of £3.95 per order. This is up to 12 bags of food. If you order exceeds this, please contact the office on 01273 833390.

 

Q: I live outside of the Mainland UK in the Scottish Highlands or abroad, how can I obtain Arden Grange foods?

A: Due to restrictions placed upon us by our courier company, Business Post, we are unable to deliver via mail order to these areas. Please contact the office for further information.

 

Q: What happens if I don’t receive my order within three working days?

A: If this is the case, please contact the Arden Grange Distribution team on 01273 833390. Please ensure that you phone the Distribution team on the third day as this would allow our team to locate your order and deal with your request.

 

Q: What happens if I don’t leave any ‘leave instructions’?

A: If you do not leave any delivery instructions for us, Business Post will leave a card for you to contact them directly to rearrange an alternative delivery day.